OnRamp (ex Harvard I-lab incubated startup), a B2B SaaS platform, is dedicated to streamlining the customer onboarding process for businesses by providing two crucial applications. These applications cater to customer success teams, implementation specialists, and end customers through a comprehensive suite of tools for integration, communication, and management.
OnRamp approached us with a unique challenge – the need to rapidly scale its engineering team for an ambitious customer onboarding roadmap. The competitive hiring landscape in Boston and the U.S. posed significant obstacles to their growth. OnRamp sought a partner that could provide a ready pool of good talent, flexibility in team scaling, and seamless communication – that’s where INNOVANT stepped in.
OnRamp’s primary challenge was the urgency to build applications for customer success teams, implementation specialists, and a customer portal simultaneously.
What makes the difference?
Our flagship service:
- Talent Pool: INNOVANT provided a curated pool of highly skilled senior engineers, ensuring a quick onboarding process and a seamless integration into OnRamp’s team. Start with 4 software engineers and quickly grow to incorporate QA Automation Engineer and Technical Product Owner.
- Elastic WorkforceTM: The flexibility to scale the team up or down based on OnRamp’s requirements provided strategic advantages in resource management.
- Communication Excellence: Our team seamlessly integrated into OnRamp’s daily operations, participating in stand-ups and utilizing collaborative tools like Slack, fostering open channels for effective communication.
Our technological Expertise:
INNOVANT showcased its adaptability and proficiency in quickly understanding and contributing to OnRamp’s platform and technology stack. Our engineers demonstrated expertise in both front-end and back-end development, swiftly aligning with the world’s best SaaS customer onboarding solution.
Client Benefits and Why Us
- Velocity Increase: OnRamp experienced a significant boost in velocity, with INNOVANT acting as a force multiplier for their existing engineering team.
- Seamless Communication: INNOVANT became a seamless extension of OnRamp’s team, participating in daily stand-ups and collaborative discussions, ensuring a smooth workflow.
- Client-Centric Approach: Our client-oriented focus facilitated quick problem-solving, providing solutions and proactive support rather than presenting challenges.
- Management Support: INNOVANT’s fully staffed management team collaborated closely with OnRamp, addressing needs related to team scaling, holidays, and overall project management.
Why INNOVANT Stands Out:
- Technical Proficiency: Our team’s level of seniority and experience set us apart, ensuring we provide solutions aligned with OnRamp’s business goals.
- Flexibility: The ability to scale the team quickly and efficiently showcased INNOVANT’s adaptability to dynamic business requirements.
- Senior Leadership Involvement: Our hands-on approach, including active participation of senior staff in problem-solving and mentorship, added immense value to the partnership.
“The overall quality of INNOVANT’s code has been excellent. There are a lot of things that could derail code quality and they’ve quickly learned our development style, our coding style, and our QA process, and on top of that, they’ve brought all their knowledge to make it better.
We settled INNOVANT for a number of reasons but the level of seniority and experience of their individual team members coupled with their overall business model allowing us to scale up and down quickly and easily and efficiently are all really great traits in a outsourcing company.”